Last updated: October 2026
1. About this policy and who we are
Biddle Law Pty Ltd (ACN 681 289 190) as trustee for the Biddle Law Unit Trust (ABN 46 889 305 831), trading as Biddle Law, is a law firm based in Nerang, Queensland. We act for people in personal injury matters, including car accidents, public liability, WorkCover and workers compensation claims, and in wills and estates matters, including wills, probate, estate administration and estate disputes.
Biddle Law is committed to protecting your privacy and the personal information you give us. This policy explains what personal information we collect, how we collect it, why we collect it, who we share it with, how we protect it, and how you can access it, correct it or complain about how we have handled it.
This policy applies to personal information we collect through our website at biddlelaw.com.au, including www.biddlelaw.com.au, and to personal information we collect in the course of providing our services and running our business. It applies to anyone who contacts Biddle Law or uses our services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in that Act. Where the law requires your consent before we collect or use your information, we will ask for it. This policy is not a contract and does not create contractual rights.
2. What personal information we collect
We only collect information we need in order to provide legal services or to communicate with you effectively.
We may collect personal information about:
- clients, potential clients and their representatives
- employees, job applicants, contractors and suppliers
- third parties involved in matters we are managing
The information we collect may include:
- your name, address, phone number and email address
- your date of birth and gender
- bank account or payment details
- identity documents, such as a driver licence or passport
- correspondence with you and with others involved in your matter
- details of the legal services we are providing to you
- information about how you use our website, which is covered in sections 3 and 8
Sensitive and confidential information. Health information is sensitive information under the Privacy Act, which means we need your consent to collect it unless the law allows us to collect it without consent. Because we run personal injury claims and act in wills and estates matters, we regularly collect health information, including medical records, treatment and rehabilitation details, reports from treating practitioners and independent experts, and medical or capacity evidence in estate matters.
We also collect financial details, identity documents, your date of birth and your gender. This information is not “sensitive information” as the Privacy Act defines that term, but it is confidential and we treat it that way.
Giving us your information is your choice. If you choose not to give it to us, we may not be able to act for you or to meet our obligations to you.
3. How we collect your information
We collect personal information in these ways.
Directly from you. In person at our office, over the phone, by email, through the enquiry forms on our website, when you book a consultation through the booking tool on our contact page, and through the ordinary course of your matter.
From third parties you authorise. For example your treating doctors and specialists, other legal advisers, accountants and financial advisers, or a family member you ask us to deal with on your behalf.
From third parties where your matter requires it. For example courts and tribunals, the representatives of other parties, and experts and report writers we engage on your behalf.
Automatically when you use our website. When you visit our website we may collect information that does not identify you on its own, including your IP address, your browser type, the times you visit, the pages you look at and how you move through the site. We collect this through cookies and the website tools named in section 8. We also collect the personal details you type in if you fill out an enquiry form or request a consultation.
4. Why we collect, hold, use and disclose it
We collect, hold, use and disclose your personal information to:
- provide legal services and run your matter
- respond to your enquiries and arrange consultations
- communicate with you and with others involved in your matter
- meet our legal, professional and regulatory obligations, including our obligations as a law practice
- manage our files, our internal administration and our accounts
- buy the goods and services we need to run the firm
- recruit and manage staff, contractors and suppliers
- improve our website and our services
- send you updates, news and marketing, which is covered in section 5
We will not use or disclose your personal information for a purpose that is unrelated to the reason we collected it, unless you agree or the law requires or allows it.
5. Direct marketing and how to opt out
We may use your contact details to send you updates and news about Biddle Law and our services, including by email.
You can opt out at any time. Use the unsubscribe link in any message we send you, or contact us on the details in section 12 and ask us to stop. We will do that, and we will not charge you for it. Opting out of marketing does not affect the communications we need to send you about your matter.
6. Who we share your information with
We only share your personal information:
- with your permission
- with barristers, counsel, experts, report writers and other professionals we engage on your behalf
- with courts, tribunals and the representatives of other parties, where your matter requires it
- with the service providers who help us run the firm, including our information technology, document storage and accounting providers, and the website tools named in section 8
- where we are required or authorised by law to do so, including under a court order or a subpoena
We share only what is needed for the purpose, and we require our service providers to protect your information.
7. Overseas disclosure
Yes, some of your information is likely to be handled overseas.
Our website uses the third-party tools described in section 8. Google, which provides our measurement and spam-protection tools, stores and processes information in the United States. Our other website tool providers operate from a range of countries, and where a provider operates across several countries it is not always practicable for us to name every location.
Our other service providers, including our information technology, document storage and accounting providers, may also hold information outside Australia.
Under APP 8 of the Privacy Act we remain accountable for personal information we disclose to an overseas recipient, and we take reasonable steps to make sure it is handled consistently with the Australian Privacy Principles.
8. Cookies and website analytics
Our website uses cookies and a small number of third-party tools. Cookies are small files stored on your device. They do not identify you personally, but they record preferences and how the site is used, which helps the site work properly and helps us improve it.
The tools we use on our website are:
- Google Tag Manager, which manages the measurement tags on the site
- Google Analytics, which measures how people find and use the site, so we can improve it
- Google reCAPTCHA, which checks that form submissions come from a person and not an automated program, and which helps us block spam
- Calendly, which handles consultation bookings on our contact page
- Attributer, which records how an enquiry reached us, for example the search or campaign you came from
- Trustindex, which displays our Google reviews on the site
Our enquiry forms run on our own website, so when you send us a form your details come straight to us rather than through another company.
You can refuse or delete cookies through your browser settings. Most browsers let you block cookies or clear them, and the help section of your browser will explain how. If you block cookies, some parts of our website may not work as well.
9. How we hold and protect your information
We hold your information in electronic and paper form and we take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. Those steps include:
- secure digital storage with password protection, firewalls and anti-virus tools
- access controls, so staff only see what they need for their work
- locked physical storage at our office for paper files
- carefully selected external storage providers where we need them
We keep your information for as long as the law and our professional obligations require, and no longer than we need it. When we no longer need it and we are no longer required to keep it, we securely destroy it or de-identify it.
10. Access and correction
You can ask us for access to the personal information we hold about you at any time, and you can ask us to correct it if it is wrong, out of date or incomplete. Contact the Principal using the details in section 12. We may need to confirm your identity first. We will respond within a reasonable time, and normally within 30 days.
There are some things we may not be able to give you. Because we are a law practice, we may need to refuse access to material that is subject to legal professional privilege, or where giving it to you would prejudice a matter we are handling, or where giving it to you would breach a duty we owe to a court or tribunal. The Privacy Act also allows us to refuse access in some other situations.
If we refuse access or refuse to make a correction, we will tell you in writing, explain why, and tell you how to complain about that decision.
11. Complaints
If you think we have breached the Australian Privacy Principles or mishandled your personal information, please tell us first so we can fix it.
Contact the Principal at info@biddlelaw.com.au or on (07) 5651 5111, or write to us at the address in section 12. Set out what happened and what you would like us to do. We will acknowledge your complaint promptly, look into it, and give you a written response within 30 days.
If you are not satisfied with our response, or we do not respond in time, you can complain to the Office of the Australian Information Commissioner (OAIC):
- website: oaic.gov.au
- phone: 1300 363 992
12. Contact us
For anything to do with this policy, your privacy, an access or correction request, or a complaint:
Biddle Law Pty Ltd (ACN 681 289 190) as trustee for the Biddle Law Unit Trust (ABN 46 889 305 831), trading as Biddle Law
Attention: The Principal
13/18 Ferry St, Nerang QLD 4211
Phone: (07) 5651 5111
Email: info@biddlelaw.com.au
13. Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the last updated date at the top. Please check back if you want to see whether anything has changed. If you keep using our website or our services after we update the policy, you accept the updated version.
Last updated: October 2026